Returns Policy. We pride ourselves on a tradition of outstanding customer care and support. Our devoted team of account representatives understands that our customers are the hallmark of our enduring partnerships. It is important for our customers to understand the standards that have been established within our industry regarding the terms and conditions of a sale. The purchase of technology products and solutions are subject to manufacturer restrictions which may be different from other product purchases you transact. Most of the products and solutions we sell are subject to a manufacturer's warranty. The warranty provided by the manufacturer is the first place to look for assistance with difficulties that may accompany your purchase. To obtain information regarding manufacturer's warranties, please, contact us at the following e-mail address, or call us:
We encourage you to request information from any of our account executives about extending the service period on any of the products or solutions that you purchase.
Most manufacturers offer a one year warranty on all new equipment. During the warranty period, you may call the manufacturer to receive warranty service. The manufacturer will attempt to solve your problem via phone. If a situation extends beyond the manufacturer's service centers ability to resolve, please contact your TigerDirect Business representative for further guidance.
Apple Computer Products. Apple products are non-returnable: Apple Computer offers a one year warranty on all new equipment. During the warranty period, you may call 0800 444 426 to receive warranty service. Apple will attempt to solve your problem via phone. If they are unable to solve the problem, they will either dispatch a replacement via Airborne Express or will direct you to the closest Apple service center. In most cases, contacting the 0800 number is the most expedient manner to obtain warranty service on Apple equipment. If a situation extends beyond Apple or an Apple service center's ability to resolve, please contact your sales representative for further guidance.
No returns or refunds will be made for items that are special ordered for you or for unusual custom configurations of systems.
Monitor and Television Returns. Returns of Monitors and televisions 27 inches or larger are subject to the following restrictions
- Upon delivery, please inspect the television carefully for damage while the shipper is still present. If you discover any damage, please refuse delivery and you will receive a refund of the purchase price, shipping and handling fees, and sales taxes (if any). You must sign the shipper's release form which acknowledges this return policy.
- If, after delivery, the monitor or television does not work, all returns, in-house servicing (if applicable), and warranty repairs are handled exclusively by Sangertech. Monitors and Televisions 27 inches must be returned to us.
- Dead Pixels will only be covered under the world LCD Standard Warranty.
Software. Opened software, and Electronic Download Software (ESD), are not returnable. Unopened software, after 7 days of receipt of product, is also not returnable. All licensing sales are final. Defective software must be logged online Returns and returned within 7 days of invoice date only for exchange of the same product. Original shipping charges are not refundable. Shipping charges on returned software are the responsibility of the customer.
Damaged Shipments. If your shipment arrives damaged the Shipment must be refused if you notice any visible damage or tampering on the box. Should the shipment be accepted, you must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and notify us immediately to arrange for a carrier inspection and pick up of damaged merchandise. Concealed damage on a shipment must be reported within 7 days. If you do not notify us of damaged goods within the first 7 days of arrival, the regular return policy will override any claim of damage, and your purchase(s) will fall under all current manufacturer restrictions.
Defective/ Dead On Arrival Non-Software Products. Certain products (excluding Apple and the product manufacturers listed above) may be approved for return by our technical support division if reported to us within the first 7 days after receipt of shipment. The return must be 100% complete, in original and resalable condition, with all original packaging, manuals, registration card(s) and software. Original shipping, packaging, handling and related charges are not refundable. Shipping charges on returned products are the responsibility of the customer. We will match the shipping method and pay for shipping charges to you on replacement or exchange products. All late, non-defective, and/or incomplete returns are subject to minimum 15-25% handling fee..
Non-Defective Product Return. Customers may return most non-defective items (subject to manufacturer's return policy) to us within 10 days of invoice, either for credit or exchange. An automatic 15-25% restocking fee applies to all such returns. All shipping, packaging, handling and related charges are not refundable.
How to Return Products.
Please fill in our online return form within 7 days of purchase for a Return Authorization (RA) number before returning your product to us. If the request meets the return criteria, the Returns Department will issue the RMA# and send you the instructions on how to proceed. No returns of any type will be accepted without a RMA number.Upon receipt of a RMA, customers are given 10 days to return the product.
Original shipping, handling, packaging and related charges are not refundable. Shipping charges on returned products are the responsibility of the customer. We will match the shipping method and pay for shipping charges to you for replacement or exchange products. We strongly recommend you use a traceable carrier and fully insure your return shipment in case of loss or damage.
Used goods will only be covered by a 3 month warranty unless sold as "Voetstoots" or As Is" which will then be at buyers own risk.
All our Products will be covered under the CPA (Consumer Protection Act.)